The dictionary defines an automaton as ‘a person acting in a mechanical way’. I’ve experienced a couple of automatons when trying to book my bike onto the train this week – a couple of odd experiences.
I don’t usually book my bike on the train but as it is holiday season I thought it best to do so for my journeys next week. At Glasgow Central I went up to the window and asked if I could book my bike onto the train to Oban and back. I got mechanical monosyllables and long silences while the guy looked constantly at his screen and shook his head. I wondered if he had actually forgotten about me. After a few minutes and a verbal nudge from me, it seemed he couldn’t find any availability from Oban to Glasgow. I tried the Scotrail website. Some information but nothing on how to make a bike space reservation. I tried by phone. The automated voice didn’t give an option for booking a bike onto the train so I chose a random number. A helpful woman helped me. Very helpful – probably because I had dialled the number for booking ‘assisted travel’. Her approach was to constantly talk and mechanically describe her every action to me as she looked up availability, more for her benefit than mine.
The good news is that my bike booked onto the train to Oban next week for my trip to Coll and Tiree. The bad news is zero availability on the train back from Oban. So I’ll just have to take the risk and a full set of spanners so in the event that there is a whole cycling club booked on I can take my bike to bits and get it on the train as luggage. Wish me luck.
Scotrail could do better and make cycle space reservation available on line at the same time as booking a ticket. It could also create more spaces for bikes on trains – that might inspire more people to get out and enjoy nature and leave the car at home.